 About Us - Contact Us - Equipment Brands Shop Online - Privacy Policy - Returns Policy - Warranty Servicing the Mid North Coast of NSW - Kempsey, South West Rocks, Warrell Creek, Eungai, Macksville, Nambucca Heads, Valla, Urunga, Raleigh, Bellingen, Boambee & Coffs Harbour. |
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Tink's - Returns Policy
Under Australian law, you have a right to an unconditional, full refund if the goods:
- are faulty "out of the box".
- are unfit for their purpose (they don't do what they are supposed to do).
- do not match the description or sample you were shown.
- have defects that were not obvious or were not brought to your attention when you bought them.
- were bought on the basis of misleading information.
In all other cases, returns for refund:
- Must be made within a reasonable time frame, typically within 30 days.
- Are at your own expense (Tink's will not refund delivery charges or any shipping costs incurred returning goods).
- May be subject to supplier restocking fees. Fees vary from supplier to supplier (typically between 10% and 25% of the value of the item being returned).
To seek a refund:
- Return the goods within 30 days of receiving them, along with any manuals and original packaging.
- Include a copy of the invoice which was sent with your goods.
- Include a note outlining why you are seeking a refund.
Should the goods in question develop a fault within their warranty period, please refer to our warranty policy. If you are unsure about any aspect of your item's warranty, including how long it is covered for, please contact us.
About Us - Contact Us - Equipment Brands
Shop Online - Privacy Policy - Returns Policy - Warranty
Servicing the Mid North Coast of NSW - Kempsey, South West Rocks, Warrell Creek, Eungai, Macksville, Nambucca Heads, Valla, Urunga, Raleigh, Bellingen, Boambee & Coffs Harbour.
Tink's - Warranty Policy
Tink's operate a workshop / repair centre and are warranty repair agents for all brands of equipment that we sell. Most of our manufacturer's operate an Australia wide network of warranty repair centres. If you are not in our local service area, please Contact Us and we will point you to your nearest warranty agent.
Customers In Our Service Area
Wether or not a repair is covered by warranty is at the equipment manufacturer's discretion. We have no part in making this decision. Should a repair be deemed as not covered by warranty, we will contact you with the manufacturer's explanation and a quote to fix your item.
Warranty policies differ from manufacturer to manufacturer. In most cases the manufacturer will contract us to repair the item, however some will choose to replace the item. Should the manufacturer choose to replace the item:
- It will be delivered to our store; you may collect it, however if you need it delivered this will be at your expense.
- It will be subject to your original warranty period. You do not get a new warranty with the replacement item.
- It may be a factory reconditioned item, not a brand new item.
Where parts are required to fix a warranty problem, it may take the manufacturer some time to provide these depending on stock availability. We try to deal only with reputable brands that keep good stocks of spare parts in Australian warehouses, however sometimes parts may take some weeks to be supplied.
We make an effort to prioritise our workshop repairs based on the perceived needs of our customers;
- Pumps involved in stock water supply.
- Pumps involved in household water supply.
- Pumps involved in irrigation & horticultural applications.
- Commercial Contracting Equipment - income producing equipment.
- Warranty Repairs.
- General Service & Repairs.
Equipment Not Purchased From Us
Where your equipment was not purchased from us, we require a copy of your original sales invoice / receipt before we can process a warranty claim.
About Us - Contact Us - Equipment Brands
Shop Online - Privacy Policy - Returns Policy - Warranty
Servicing the Mid North Coast of NSW - Kempsey, South West Rocks, Warrell Creek, Eungai, Macksville, Nambucca Heads, Valla, Urunga, Raleigh, Bellingen, Boambee & Coffs Harbour.
Tink's - Privacy Policy
Qedit Pty. Ltd. (trading as Tink's) manage and maintain an internet web site which sells outdoor equipment and provides information. Tink's recognises the importance of customer privacy and support best practice procedures in the way your personal information is handled. By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy.
Privacy Compliance
This privacy policy statement has been made in accordance with amendments to the Federal Government Privacy Amendment (Private Sector) Act 2000 (New Privacy Laws) which took effect from 21 December 2001 as well as the Spam Act 2003 which took effect from 10 April 2004.
The National Privacy Principles can be obtained through the website of the office of the Federal Privacy Commissioner (http://www.privacy.gov.au).
Information collected by tinks.com.au
Tink's collects information from users, which may include personal Information, at different points on our website as follows:
When you visit our website, our server makes a record of your visit and logs the following information for statistical purposes:
- Your server IP address
- Your top level domain (for example .com, .gov, .net .au, etc.)
- The pages you accessed and the documents downloaded
- The date and time of your visit to the site
- The previous site you have visited
- The type of browser you are using
From time to time we use third-party advertising companies to serve ads on our website. These companies may use information (not personal or contact details) about your visits to this and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you.
How we use cookies
Cookies are alphanumeric identifiers that a website can store on your computer's hard drive. They allow us to recognise you when you return to our site. When you visit tinks.com.au, create a user account, download or purchase a product from us, or sign-in to your account we may set cookies on your personal computer.
We require that cookies be enabled in your Web browser so that we can uniquely identify you in order to maintain session information for logged-in users. We may also use cookies to track usage trends and patterns in order to better understand and improve areas of our website.
Personal information
We receive and store information you enter on our website or give us in any other way. When you register for an account, make a purchase etc. we ask that you provide basic contact information such as your name, phone number, address, and email address so that we can process it. We may also collect additional information at other times, including but not limited to, when you provide feedback, enter a competition, change your content or email preferences, respond to a survey, or communicate with Tink's customer support.
Member Profiles are password protected and all the personal information kept on our server can be checked and/or changed at any time by logging in with your email address and password.
We may use personal information collected from you for the purpose of providing you with direct marketing material and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or mail and your request will be actioned within five working days.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased.
Credit card information
Credit card details are only used when placing an order, and are securely stored until that order is processed, after which time they are securely erased from our servers. They are not used for any other purpose. Details will never be disclosed to a third party under any circumstances. Tink's utilises SSL (Secure Sockets Layer) technology including 128bit encryption when collecting credit card information.
Security
Tink's strives to ensure the security, integrity and privacy of personal information submitted to our site, and periodically updates its security measures in light of current technologies.
Tink's is committed to the privacy and security of our clients. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased.
Links
This website contains links to other sites; these links are meant for your convenience only. Links to third party sites do not constitute sponsorship or endorsement or approval of these sites. Please be aware that tinks.com.au is not responsible for the privacy practices of such other sites. We encourage our users to be aware, when they leave our site, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Change in Privacy Policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.
How to contact us
If you have any questions or concerns regarding our Privacy Policy or our use of your information, please use the contact information available HERE or use the following address:
Tink's
18 River Street
Macksville NSW 2447
Australia
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About Us - Contact Us - Equipment Brands
Shop Online - Privacy Policy - Returns Policy - Warranty
Servicing the Mid North Coast of NSW - Kempsey, South West Rocks, Warrell Creek, Eungai, Macksville, Nambucca Heads, Valla, Urunga, Raleigh, Bellingen, Boambee & Coffs Harbour.
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