Privacy Policy

We respect your privacy and aim to be transparent about what information we collect, why we collect it, how it is used and the steps we take to protect it.

This Privacy Policy explains how Tink's handles personal information collected through our website, customer accounts, purchases, enquiries and related business activities. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What personal information may we collect?

Most areas of our website can be viewed without creating an account. If you make a purchase, create an account, contact us or use certain customer services, we may collect information reasonably necessary to provide those services.

Why do we collect personal information?

We may use personal information for purposes including:

Payment Information

Where payments are processed through an external payment provider, your payment information may be collected and processed directly by that provider under its own privacy and security arrangements. We only receive the information reasonably necessary to confirm and administer the transaction.

When we share information

We do not sell or rent your personal information.

We may disclose information to third parties where reasonably necessary to operate our business or provide a service you have requested. These may include:

• couriers, freight companies and logistics providers;
• payment processors and financial service providers;
• manufacturers and distributors for warranty or product registration purposes;
• IT, hosting, website, email and cloud service providers;
• professional advisers or authorities where disclosure is required or permitted by law.

We aim to disclose only the information reasonably necessary for the relevant service.

Cookies, Analytics & Website Usage

Our website and third-party services may collect technical information about visits to the site. This can include browser type, operating system, device type, pages viewed, visit times, referring websites, approximate location and similar usage information.

We may use cookies and analytics services, including services provided by Google and other technology providers, to understand how visitors use our website, identify technical problems and improve our services.

You can usually control or delete cookies through your browser settings, although disabling some cookies may affect website functionality.

Marketing Communications

Where permitted, we may use your contact information to send information about products, special offers, promotions or other services that may be relevant to you.

Protecting your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No website or electronic storage system can be guaranteed to be completely secure, but we aim to use appropriate technical and organisational safeguards for the information we hold.

Data Breaches

If we become aware of a data breach involving personal information, we will assess and respond to it in accordance with applicable legal requirements. Where notification is required under the Notifiable Data Breaches scheme, affected individuals and the Office of the Australian Information Commissioner will be notified as required.

Accessing or Correcting Personal Information

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

For security reasons, we may need to verify your identity before providing access or making changes.

Where the law permits us to refuse access or correction, we will explain the reason and any available complaint options.

Privacy Questions & Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review privacy complaints and aim to respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations. The current version will be published on this website.

Contact our Privacy Officer